With many clients throughout the USA and the United Kingdom, FSI places customer service, attention to detail, and customer satisfaction among its highest priorities.
For one client, we uncovered billing errors repeated for years. That company received refunds and savings exceeding $290,000.
One client had not received a single correct electricity bill since moving to a new site. The utility conceded its errors, agreed to refund overcharges, and offered to have the company pay according to our spreadsheets instead of the utility’s bills.
A city charged a client almost $200,000 as a permit fee for new construction. When the client objected and requested a reduction, the city refused. We obtained a refund of over $70,000 from the city.
One client suffered a power outage that shut its business down for the day. The utility said the outage was the client’s internal problem; the client’s electrician—not the utility—restored the electricity. We convinced the utility to reimburse the client for its business losses for that day.
A recommendation to a client to utilize a complicated tax loophole was “rejected” by the client because it said its many CPA’s and attorneys had already considered the issue and determined that it did not apply to that company. After convincing the client to let us discuss the issue with the IRS, a six-figure refund resulted … followed by perpetual savings since then.
Another client had no billing errors and was on the best utility rates. However, it had overlooked a tax loophole that resulted in a substantial refund and repetitive savings that now exceed a quarter of a million dollars.
A tenant was overcharged by the landlord for phantom space, and the landlord refused to refund even a nickel to the tenant. The landlord called a meeting that included its lawyers, to announce that they all agreed that nothing would be paid or refunded to the tenant even if a lawsuit were filed. Absolutely not so much as a dime, even to avoid the nuisance of a lawsuit! When we calmly explained why we thought the landlord should reconsider its position, the landlord promptly agreed (within one hour after the meeting) to pay a six-figure amount that exceeded the overcharges.
A fourth company is still overlooking a six-figure refund and savings that will exceed hundreds of thousands of dollars in the future because it remains in the dark about a loophole it believes is too good to be true (one that FSI knows to be true because it has been used for other clients). Don’t let that happen to your company.
